inplace Upgrade Windows 10 from 1709 to 1809 faild

[MS-User]

We have to Upgrade aprox 2000 client computers from Windows 10 1709 to 1809.

We want to Upgrade this computers with an inplace upgrade. I have downloaded the ISO image from Volume licensing; modify the install.wim file so it is suitable for us. This wim file works fine for me at the following scenarios.

• I can do a fresh (Bare-Metal-Provisioning) install Windows on a computer without any problems.
• If the installation of the Version 1709 is fresh, I can update to 1809 without any problems.

But when a user was working on the Computer or there are mutable Userprofiles with data are on the computer - Update is failing at about 84%-85% and it performs a rollback.



As an example: if I take two a computer from the same Model with Windows 10 1709 installed. The first Computer used by a user for a while. The second is fresh installed 1709 and I trie to Updated them.

The upgrade failed on both computers.

I have uninstalled the Virus Protection. Then the Upgrade on the fresh installed Windows 1709 Computer run thru without a Problem. On the same model witch was in use for a while.

• The upgrade failed.

Run "dism /online /cleanup-image /restorehealth" and "sfc /scannow"

• The upgrade failed

Updatde Drivers and Bios

• The upgrade failed

Unistall a bunch of Software

• The upgrade failed

I Run the SetupDiag tool and it always gives me these logs back



Firs Version:

Matching Profile found: FindRollbackFailure - 3A43C9B5-05B3-4F7C-A955-88F991BB5A48

SetupDiag version: 1.5.0.0

System Information:

Machine Name = Offline

Manufacturer = HP

Model = HP ZBook 15 G4

HostOSArchitecture = 1033

FirmwareType = UEFI

BiosReleaseDate = 20190430000000.000000+000

BiosVendor = P70 Ver. 01.28

BiosVersion = P70 Ver. 01.28

HostOSVersion =

HostOSBuildString = 16299.637.amd64fre.rs3_release_svc.180808-1748

TargetOSBuildString =

HostOSLanguageId =

HostOSEdition = Enterprise

RegisteredAV =

FilterDrivers = FileInfo

UpgradeStartTime = 05.07.2019 12:58:36

UpgradeEndTime = 05.07.2019 13:29:12

UpgradeElapsedTime = 00:30:36

CV = XRhZOSXnvUqCBvhK

ReportId =





Error: SetupDiag reports rollback failure found.

Last Phase = Pre OOBE Boot

Last Operation = OOBE boot apply

Error = 0x8007042B-0x4000D

LogEntry: 2019-07-05 13:29:12, Error SP Operation failed: OOBE boot apply. Error: 0x8007042B[gle=0x000000b7]

LogEntry: 2019-07-05 13:29:12, Error SP Operation failed: OOBE boot apply. Error: 0x8007042B[gle=0x000000b7]



Refer to "System Error Codes - Windows applications" for error information.




Or Second Version


atching Profile found: FindRollbackFailure - 3A43C9B5-05B3-4F7C-A955-88F991BB5A48

SetupDiag version: 1.5.0.0

System Information:

Machine Name = Offline

Manufacturer = HP

Model = HP ZBook 15 G4

HostOSArchitecture = 1033

FirmwareType = UEFI

BiosReleaseDate = 20190430000000.000000+000

BiosVendor = P70 Ver. 01.28

BiosVersion = P70 Ver. 01.28

HostOSVersion = 10.0.16299

HostOSBuildString = 16299.637.amd64fre.rs3_release_svc.180808-1748

TargetOSBuildString = 10.0.17763.345 (rs5_release_svc_prod2.190213-1831)

HostOSLanguageId =

HostOSEdition = Enterprise

RegisteredAV =

FilterDrivers = FileInfo

UpgradeStartTime = 15.07.2019 08:42:53

UpgradeEndTime = 15.07.2019 09:14:54

UpgradeElapsedTime = 00:32:01

CV = 1qvGJs7pQUCDQU/D

ReportId =





Error: SetupDiag reports rollback failure found.

Last Phase = Pre OOBE Boot

Last Operation = OOBE boot apply

Error = 0xC1900101-0x4000D

LogEntry:

LogEntry:



I can provide more logs if necessary



I have tried this on differed HP Models but the behavior is always the same as I have descripted. I have also done many researches on this topic but I did not find a specific solution what exactly went wrong during the Update.



I have also opened a case by Microsoft, but they could not provide me a solution for this Problem so far.



My question about the issue is:

Is there a way to research in the logs to find out what exactiy the Problem is during the Upgrade like a Problem with this dll or with that registry entry or Software XY or etc….



Many thanks for any Help.



Thomas Odermatt